Ralie App
A revolutionary app streamlining coolie hires, offers systematic bookings and addresses workers challenges
Introduction
Research
Problem Statement
Problems faced by Coolie:
Have to search for work
Running platform to platform in search in work
Payment Issues
Payment Delay
Lack of Trust
No proper recognition
Early Retirement
Problems faced by Passenger:
Porter shortage makes it difficult for passengers to carry their luggage
Senior citizen struggle as they find it difficult to carry luggage by themselves
Night time dilemma when not a single porter is available and carrying luggage can be risky
Racing against time for people who are late to catch the train and need a coolie
Cost Issues as people rely on coolie totally and cannot bargain properly
Random People posing themselves as Coolies
There are about 20,000 licensed porters in the country.Coolies often receive meager wages for their labor, which may not be sufficient to support themselves or their families adequately. Many coolies are employed on a casual or temporary basis, leading to uncertainty about their employment status and future income. Coolies often lack access to basic benefits such as healthcare, insurance, or retirement plans, leaving them vulnerable in times of illness or old age.
Five Main features that Railey will provide:
Instant coolie booking by adding train PNR and seat number.
Pre booking of coolie
Food delivery/ Medicine Delivery
Station Query Chatbot
Tatkal Ticket Booking
The form of the logo is inspired from the license plate that is worn by coolies to show that they are the registered ones, so the idea here is that we ensure the users that the coolie who will be assisting the user with their luggage is a registered one so the user isn’t worried about theft.
The typography here is shown using R as the rupee symbol that is used in India.
UI/UX Design
Logo Design
When you hear about railway station, do you think about a COOLIEWALA ? A man who carries the luggage of the passengers to train compartment and takes down it from the compartment is called coolie. But the problem here is how often do you see him at the railway station? Is there any particular place in the railway station where you can find them? The answer to this is a ‘No’, lets see why.
User Persona
Shankar
Railway Coolie
GOALS AND NEEDS
CHALLENGES
FEAR AND FRUSTRUATIONS
“Shankar is a cooliewala working at Jabalpur railway Station from the past 10 years. Since the lockdown was imposed, he has faced a lot of financial hardships. He received some help only from TCs. Though he, along with other coolies wrote a letter regarding this to the Railways, but there was no response from them.”
Financial Stability
Efficiency in work
Health Concerns
Community Support
Inconsistent work Opportunities
Physical Strain
Lack of Resources
Competitive Environment
Shankar’s fears stem from the unpredictability of his income, uncertain job prospects, and the inability to adequately provide for his family. He worries about sustaining injuries due to the physical strain of his work and the lack of support systems in times of need.
30 years
Bhopal
Completed high school, no formal vocational training
Jagdish
Retired Government Officer
GOALS AND NEEDS
CHALLENGES
FEAR AND FRUSTRUATIONS
“Jagdish faces mobility issues and struggles with luggage at railway stations. He finds coolie charges high, communication difficult, and fears theft. He needs affordable, reliable assistance and better station accessibility for elderly travelers..”
Comfortable travel
Affordable Pricing
Timely and respectful assistance
Mobility Issues
Limited Assistance
Financial Constraints
Safety Concerns
Jagdish fears theft and mishandling of luggage by railway coolies, frustrated by high charges, communication barriers, and inconsistent service quality. His mobility issues exacerbate challenges, leaving him reliant on assistance. These concerns compound stress, diminishing his travel experience.
65 years
Kolkata
Graduated from VIT University
Ideation Phase
How do we solve all these problems ?
Enter "Raile," a revolutionary app streamlining Coolie hires. No longer reliant on chance, Raile ensures seamless bookings, offering users assurance and verified professionals.
Raile transforms Coolie hiring, offering systematic bookings and addressing worker challenges. Users experience hassle-free services while Coolies benefit from improved payment processes, reduced job risks, and expanded work opportunities. Raile redefines the industry's landscape.
RAILE = “Railway” + “Coolie”
But now the question arises how and what problems are being solved by this app ?
Problem1
Many people who are travelling via railways face this issue of food and medicine as they usually don’t prefer to buy food there. Also the problem faced with online food delivery apps for railway station is that they do not have much options to select their meal due to restricted number of hotels near to that station. For small stations there are no food delivery options shown.
Solution
Coolies after their retirement struggle in search of work, but they do have an idea of what all good restaurant options and medical shops they have nearby to that particular station. In a way they can take up that job of delivering food to the user in that station. The app offers facilities like food, medicine services.
Problem2
People who book their tatkal train tickets through IRCTC face issues like technical glitches and the website doesn’t have a user friendly interface. But this can pose a huge problem to people who have to book tickets in case of emergency.
Solution
Along with food and medicine our app also offers the service of booking tatkal tickets for users who are facing issues with the main website. Here the user can book a coolie and ask him/her to stand in the queue and book a ticket for the user.
Problem3
People who are new to a particular station find it difficult to reach to the exit of the station or to know which platform is located where. For those who are new to travelling do not know which coach is going to come at what platform .
Solution
To solve this problem we have a chatbot feature in our app where in the users can ask questions to the coolies regarding the station or platform and whoever is available in that particular station can guide the user about the location.
USP
Logo Ideation
A L I E
Onboarding
Registration
Log In/Sign In
Skip
Home
Coolie Services
Chatbot
Food/Medicine Services
Ticket Services
Profile
Profile
History
Orders
About
Contact
Settings
Coolie Services
Train number
Available coolie
Coolie Booking
Prebook options
Booked Coolie Details
Food/Medicine Services
Restaurants nearby
Enter station details
Medical shops nearby
Search options
Chatbot
Asking questions related to train and platform
Registration
Profile details
Questionnaire
Log In/Sign In
Log in/sign in
Login
Registration
Ticket Services
To station details
From station details
Train category
Booking options
Wireframe
Sitemap
Logo Iterations
Onboarding Screens
Protoyping Link -
Icons
Text
Inter
Header - Bold 24px
A L I E
RALIE
Welcome Back
Sign In
Username
Password
Don’t have an account? Sign In
or
Forgot password?
SIGN IN
9:41
Food services
Online Coolie Booking
Ticket Booking
Revolutionary Coolie-powered platform: easily reserve train seats, track bookings, and manage trips seamlessly online.
Cutting-edge Coolie-powered system: order, track, and enjoy delicious meals delivered seamlessly during your train journey.
Modernized Coolie service: book, track, and manage luggage assistance seamlessly online within railway stations.
9:41
9:41
Food services
Online Coolie Booking
Ticket Booking
Revolutionary Coolie-powered platform: easily reserve train seats, track bookings, and manage trips seamlessly online.
Cutting-edge Coolie-powered system: order, track, and enjoy delicious meals delivered seamlessly during your train journey.
Modernized Coolie service: book, track, and manage luggage assistance seamlessly online within railway stations.
9:41
Food services
Online Coolie Booking
Ticket Booking
Revolutionary Coolie-powered platform: easily reserve train seats, track bookings, and manage trips seamlessly online.
Cutting-edge Coolie-powered system: order, track, and enjoy delicious meals delivered seamlessly during your train journey.
Modernized Coolie service: book, track, and manage luggage assistance seamlessly online within railway stations.
Usability Testing
User 1:
“Interesting UI and onboarding pages would have been better if the trolley section would have come before”.
User 2:
“Like the dark theme and background color but there should also be a section where user can himself fix the price for coolie”.
Chatbot
Can ask questions to the coolie regarding platform or train station.
Ticket, food and medicine service
Information regarding nearby restaurants, medicals shops
Click the button to select among any of the options from ticket, food or medicine.
For booking tickets the user has to put information regarding the details of their travel.
Profile
Information regarding user’s history, orders is given
What do you think about this project?
Do let me know :)
Starting screen with logo and tagline
Options for settings, about
Home
page
Coolie Service
Food, medicine and ticket service
Chat bot
Profile
Homepage
Coolie Service
Logo animation
Tagline
Lets user save the location as home or workplace
Information about trains going through that station.
List of coolie who are available on that particular time
Small animation that would keep the users engaged till the porter accepts the request.
Enter the train number, coach number and seat
Option to prebook a coolie if the user is getting late to catch the train.
Pop up menu that tells the user about the price and asks if the user still wants to continue and asks the user whether he/she wants the coolie to get a trolley.